Spring Board has created this statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for the Spring Board web site.
We collect your e-mail address prior to your use of our web site to solicit a transportation quote. This e-mail address will be matched to information you input, such as origin and destination information, weight, dimensions, etc.
During the registration process, Spring Board requires users to give us contact information via a customer registration form. We then use a customer's email address to send out customer access information. The customer's contact information is also used for account purposes such as address verification and confirmation of shipments tendered with Spring Board. We also contact customers for the purposes of notifying them of service updates and explanation of services.
During the shipment administration process, Spring Board requests shipment information from the user in order to process their shipment. This information includes shipping and receiving addresses, product descriptions and the date and time of the shipment; as well as any other pertinent information needed for shipment processing. Spring Board utilizes this information to generate an electronic pickup with a freight carrier and to forward the necessary shipping documents to the shipping or receiving parties. All of this information is required in order to correctly process a shipment request.
Contracted agents enroll new users by submitting account information to Spring Board such as: company name, address and email address. Spring Board uses this information to create new accounts. A contracted agent can access only the account and shipment information for those users they have enrolled. Contracted agents have no direct access to other information in any Spring Board databases.
A sponsoring trade association has access only to the names and addresses and shipping information of their own members. Associations have no direct access to any other information in Spring Board databases.
Shipping and receiving information for each shipment is submitted electronically to the freight carrier chosen by the shipper. Spring Board does not share a user's personal information with any other third parties for any purposes beyond that required for shipment administration. Carriers have no direct access to any other information in Spring Board databases. Contracted agents and trade associations may pass contact and shipping information on to Carriers.
We also use the e-mail address and shipment information collected above to generate an e-mail to you regarding your quote, regardless of whether you complete the transaction. We use this information to improve the site and to meet your shipping needs.
Except as set forth above, we will not disclose any of your personally identifiable information except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it or under the circumstances described below.
DATA IN THE AGGREGATE:
We may disclose 'blinded' aggregated data and user statistics to prospective partners and other third parties, and for other lawful purposes. Blinded data is data which does not identify an individual person.
We also may disclose your information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms and Conditions of Use, or may otherwise be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other Spring Board Web site users or customers, or anyone else that may be harmed by such activities. We may disclose or access account information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service and improve our products and services.
We occasionally hire other companies to provide limited services on our behalf, including packaging, delivering or mailing, answering customer questions about products or services, sending postal mail, providing investor information and processing data. We will only provide those companies the information they need to deliver the service, and they are contractually prohibited from using that information for any other purpose.
Your Spring Board Account Information and Spring Board Profile are password-protected so you have access to this personal information. Remember to sign out of your Spring Board account and close your browser window when you have finished your work. This is to ensure that others cannot access your account by using your computer when you are away from it. Because of the global nature of the Internet, when you give us information, that information may be sent electronically to servers outside of the country where you originally entered the information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Except as discussed above or otherwise designated, this site does not use security encryption measures. Therefore, information that you disclose by use of this site (as with any site that is non-secure), by posting a message or using e mail, potentially could be collected and used by others. This may result in unsolicited messages from third parties or use of such information by third parties for their own purposes, legal or illegal. As a result, while we strive to protect your personal information, Spring Board cannot ensure or warrant the security of any information you transmit to us or from our services, and you do so at your own risk. Once we receive your transmission, we use commercially reasonable efforts to ensure its security on our systems.
Please keep in mind that whenever you voluntarily disclose information online, that information is accessible to other customers and users. Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you are online.
When you or we end your customer relationship with us, we will treat the information we have about you as if you were still our customer.